Effective Date: May 20, 2024

At Morocco Get Your Guide (“we,” “us,” or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://moroccogetyourguide.com/] (the “Site”), book our tours, or contact us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

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1. Who We Are

This Policy is issued by Morocco Get Your Guide, a travel operator based in Marrakech, Morocco.

For any questions regarding this Privacy Policy or your personal data, please contact us:

• Website: https://moroccogetyourguide.com
• Email: contact@moroccogetyourguide.com
• Phone (UK): +447411205126
• Phone (Morocco): +212707962826

2. Information We Collect

To provide you with our travel services (tours, excursions, and day trips) and to improve your experience, we may collect the following types of information:

A. Personal Data You Provide Directly:

• Identification Information: Full name, gender, date of birth, and nationality.
• Contact Information: Email address, phone number, and home country/city.
• Travel Documentation: Passport details and copies (required by Moroccan law for booking accommodations, transportation, and certain excursions).
• Payment Information: Billing address and credit/debit card details. (Note: Payment transactions are handled securely by our third-party payment processors; we do not store your full credit card numbers on our servers.
• Travel Preferences & Special Requirements: Dietary restrictions, medical conditions, flight details, and tour preferences.
• Communication Data: Any information you provide when filling out contact forms, emailing us, or messaging us via WhatsApp or social media.

B. Data Collected Automatically:

• Device & Usage Data: IP address, browser type, operating system, access times, and pages viewed on our Site.
• Cookies: We use cookies and similar tracking technologies to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Fulfill Bookings: To arrange your tours, excursions, accommodations, transport, and other travel-related services.
• To Communicate: To send you booking confirmations, itineraries, travel updates, and respond to your inquiries.
• To Process Payments: To process your payments securely and handle refunds or billing disputes.
• Legal & Safety Compliance: To comply with Moroccan tourism laws, immigration requirements, and to ensure your safety during our tours.
• Marketing (with your consent): To send you promotional materials, newsletters, or special offers regarding our future tours (you may opt-out of this at any time).
• To Improve Our Services: To analyze website usage, troubleshoot technical issues, and enhance our customer experience.

4. How We Share Your Information

We do not sell your personal data. We may share your information with trusted third parties only as necessary to provide our services:

• Service Providers: Local partners such as hotels, riads, desert camps, transport companies, and local guides who need your name and passport details to secure your bookings.
• Payment Processors: Secure third-party payment gateways to process your transactions.
• Legal Authorities: If required by law, court order, or governmental regulation (e.g., Moroccan police or tourism authorities).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. International Data Transfers

As our partners (hotels, guides, transport) are located within Morocco, your data will be processed in Morocco. If you are accessing our services from outside of Morocco (e.g., the UK, EU, USA), your data will be transferred to Morocco. By using our services, you consent to this transfer.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law (such as for tax and accounting purposes in Morocco, which is generally 5 years). Passport copies and travel details are securely deleted or anonymized after this retention period.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate data.
• The right to request deletion of your data (subject to legal retention requirements).
• The right to withdraw consent for marketing communications at any time.
• The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us directly at contact@moroccogetyourguide.com. We will respond to your request within 30 days.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by a revised “Effective Date” at the top of this page. We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

• Email: contact@moroccogetyourguide.com
• Phone (UK): +447411205126
• Phone (Morocco): +212707962826
• Address: Marrakech, Morocco